🔐 Privacy Policy
We are committed to protecting your privacy. All personal information you provide, such as your name, contact details, address, and payment information, is securely stored and only used for fulfilling your orders and improving your experience with us.
We do not sell, trade, or rent your personal information to third parties. Your data is only shared with trusted delivery partners and payment providers necessary for processing your order.
You may request to update or delete your personal information at any time by contacting our support team at support@downtownoriginals.in.
📃 Terms & Conditions
By accessing and using our website, you agree to comply with and be bound by the following terms and conditions:
- All product descriptions, prices, and availability are subject to change without prior notice.
- Orders will be confirmed only upon successful payment.
- We reserve the right to cancel or reject any order due to fraud suspicion or technical errors.
- Users must ensure the accuracy of delivery information. We are not responsible for failed deliveries due to incorrect addresses.
- Intellectual property rights, including logos and content on this site, are owned by DownTown Originals.
🔄 Cancellation & Refund
We understand that circumstances may change. You may cancel your order within 24 hours or before it is dispatched, whichever is earlier. Once the order has been shipped, cancellations will not be accepted.
Refunds are applicable under the following conditions:
- Product is defective or damaged upon delivery (photo/video proof required).
- Incorrect product received.
- Order cancelled within the eligible time frame.
Refunds will be processed to the original payment method within 7–10 working days after verification.
If you need assistance with a return or refund, contact us at support@downtownoriginals.in.
🚚 Shipping & Delivery
We deliver across India using trusted courier partners. Orders are usually processed within 24–48 hours and shipped within 2–4 business days.
- Delivery timelines depend on the shipping location and local logistics.
- You will receive a tracking link via SMS/Email once the order is dispatched.
- In case of any delivery delays due to logistics issues or natural causes, we appreciate your patience and cooperation.
Shipping charges (if any) will be mentioned at checkout. We may offer free shipping during promotional campaigns.